01. Services, not physical goods
Namelogy Studio, also known as Namelogy 焕名, supplies personalised name assessments, reports and naming consultations. There is no physical product to post back. This Return Policy therefore explains cancellation and refund arrangements for these services. It forms part of our Terms & Conditions.
02. Before personalised work begins
If you wish to cancel, email namelogy.my@gmail.com as soon as possible. We will check whether work has begun and confirm the available cancellation and refund arrangement in writing before proceeding. A request made before work starts will be considered for a refund; this policy does not promise an unconditional change-of-mind refund in every case.
Submitting the form or receiving an automated payment confirmation is not, by itself, evidence that personalised analysis has begun.
03. After personalised work begins
Once personalised analysis, report preparation or agreed naming work has started, a change of mind will normally not qualify for a refund because the service is made specifically for you. This restriction does not apply where a refund or another remedy is required by law.
An interpretative score or recommendation that differs from your expectations, a decision not to adopt a suggested name, or the absence of a change in life circumstances does not by itself justify a refund where the agreed service was properly provided. We do not guarantee specific life outcomes.
04. Duplicate payments and service problems
Please contact us if you have been charged twice for the same order, paid an incorrect amount, received an unreadable report, identified a factual error, or have not received the agreed service. We will investigate and, where appropriate, correct or re-deliver the work, refund an incorrect or duplicate charge, or provide another remedy required by law.
If we cannot provide the agreed service, we will arrange the applicable refund for the unprovided service. A completed report does not remove your right to complain about a genuine failure to meet the agreed scope or applicable service guarantees.
05. How to request help
Email namelogy.my@gmail.com with your name, order reference, payment date, amount and a brief explanation. Include relevant screenshots or receipt references if available, but never send your full card number, card security code or password. Online chat may also be used to alert our team; email gives us a clear record for payment enquiries.
We will verify the transaction, check the service status and explain the outcome and any next steps. We may request only the information reasonably needed to investigate.
06. How approved refunds are returned
Approved refunds will normally be issued through the original payment method using Stripe. We will confirm the approved amount and notify you when the refund has been initiated. The time it takes to appear in your account depends on the payment provider and your bank; we do not guarantee an exact arrival date. Any deduction must be lawful and explained, and will not reduce a refund you are legally entitled to receive.
07. Your consumer rights
Nothing in this policy limits mandatory rights or remedies under applicable Malaysian consumer law, including remedies for services not supplied with the required care and skill or not supplied as agreed. You may use available regulatory, tribunal, bank or payment-provider dispute channels. Contacting us first can help resolve the issue, but is not a waiver of those rights.